Returns & Exchanges

At Escentual, we want you to be delighted with your beauty purchase, which is why we offer a straightforward 30-day return policy for unused and unopened products. If you change your mind or receive a faulty item, our dedicated team is here to ensure a smooth and efficient resolution.

Return Process

• 1.
  Initiate Your Return

  Log in to your account to view your order history or contact our customer service team with your order number to request a Return Merchandise Authorization (RMA) number.

• 2.
  Prepare the Package

  Securely pack the items in their original, unopened packaging to prevent damage during transit, ensuring you include the completed returns form or a note with your RMA number.

• 3.
  Dispatch the Parcel

  Affix the provided return label or address the package to our warehouse, then drop it off at your local post office or preferred courier point, making sure to obtain a proof of postage.

• 4.
  Processing and Refund

  Once our quality control team inspects and approves the returned items, we will process your refund to your original payment method within 7 working days.