Frequently Asked Questions

Everything you need to know about your Escentual beauty journey.

How long does shipping take and what are the costs?

We offer several shipping options including Standard, Tracked, and Next Day delivery. Standard delivery typically takes 3-5 working days, while Next Day delivery is available for orders placed before 4pm Monday to Friday.

Can I return a beauty product if I've changed my mind?

For hygiene reasons, we can only accept returns on beauty products, fragrances, and skincare if they are unopened, unused, and in their original cellophane packaging within 30 days of purchase.

Are all the products sold on Escentual authentic?

Yes, Escentual is an authorized retailer for every brand we stock. All products are sourced directly from the manufacturers to guarantee 100% authenticity and quality.

What payment methods do you accept?

We accept all major credit and debit cards, including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Klarna for flexible financing.

Do you offer international shipping?

Yes, we ship to many countries worldwide. Please note that certain items, such as aerosol sprays and high-alcohol fragrances, may be restricted for international transit due to safety regulations.

How can I track my order?

Once your order has been dispatched, you will receive a confirmation email containing a unique tracking number and a link to the courier's website to monitor your delivery progress.